Managing Emotional Outbursts

Have you ever seen a leader totally lose it? And by lose it I mean expressing their frustration or disappointment with an outburst with voice raising, a battery of questions or a pounding on the desk. Was it you? Leaders typically have a high level of care and passion about the work of their department but when things go wrong their passion can turn into a display of anger. Though the outburst may be intended to drive actions that will fix the problem, it can often have the opposite effect where a team ends up focused managing the leader’s emotion rather than managing the problem.

This week Kim and Pepper discuss the causes and effects of emotional outbursts at work. They provide a 3-step approach for leaders who want to gain a deeper understanding of their emotional triggers so they can communicate more effectively when their team has missed the mark.

How are you good are you at managing your emotions at work? Share your story with us at HeyThere@ExtraShotOfLeadership.com